Thursday, May 3, 2007 @12:30 AM
Drink champaign and dance all night.
"KrisFlyer Membership Services, this is the receptionist speaking, how may i assist you?"
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Gosh. i said this over a million times today that i think i'd probably dream of it tonight.
haha okay. maybe not THAT many times but still, enough to make my head go spinning. :)
3/4 the time, i get scolded over the phone and 1/2 of the 1/4 left they hang up on you and only the remaining other 1/2 praise you for your excellent service.
YAY. haha
And according to all the employees, Today we had more calls than usual.
So much for a relaxing day one. :)
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Oh wells, its really tolerance training man. SO many times i wanted to flare up and give the callers a piece of my mind but i cant. UGH. So many times you feel so misunderstood cos the customer scream at you when you're not at fault and you cant do anything. oh burgers!
but Its okay. Always know that this is just a Job. and nothing is personal. They have nothing against you, only towards the company. and KrisFlyer membership Services has a boo boo system. Haha.
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Anyways, i'm developing another layer of Skin called the thicker skin. HAHA. and since i'm such a sensitive person, this would be a good training ground.
Say Hurray to the JOB that i call the EGO BLASTER! :) :) heh.
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me: "KrisFlyer Membership Services, this is the receptionist speaking"
Caller: @$&^&#*@$&%#@*%&(#
me: sorry i'm unable to help you regarding this so i'll get the next available customer service officer to call you back?
Caller: NO! #&^(*%#*&@(#
me: Yes, i understand where you're coming from but i dont have the access to the system to do any check on your Flight status.
caller: Why dont you have access to the system!! *^@)*&#$@*$ me: i'm only the receptionist so i dont have the password to the system, what i can do is to put you on priority wait list and we will get back to you soon.
caller: NO! why dont you have the password! this is ridiculous! and i'm not going to wait, put me to a customer service officer now! (*#&$^@(%&@) me: (huh??) Because i'm the receptionist? Your call got directed here because we are experiencing high call volume BUT I will Personally pass your particulars to the next available officer to get back to you.
caller: i want to be put to the customer service officer now! @*^*#(*@#*% me: Like i said, the reason why your call got directed here is because they are all UNAVAILABLE. I will notify them PERSONALLY and instead of having you be put on the callback list. At the meantime, There's nothing i can do on my level.
me: BECAUSE I'M JUST THE RECEPTIONIST!
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woman Hangs up.
so. how hard can a receptionist's Job be.
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Now, if you're ever calling a customer service hotline, pls pls pls be polite.
and If you're calling KrisFlyer Membership service... Haa. be very careful. i might just be your receptionist. and if you happen to be not so Nice.. then hmm.... haha. kidding! :)
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EGO BLASTER!
till then.
